Grace seeing the merch drop on her phone
PThe Palace Rooms · nowWe see you, superfans — the limited tee for Saturday’s gig is live in your profile.

The Palace Rooms drops a limited tee for Saturday’s sold-out show. Members get the drop first — straight in their profile, before it goes on general sale.

Behind the experience

For The Customer

Merch, tickets and drops appear in the profile they already open.

For The Venue

List merch, tickets, drops or orders in the profile — members-first if you choose.

Sell straight from the owned relationship.

Grace buying the tee in one tap

The shop lives inside the profile. The Palace Rooms’ ecommerce and POS are integrated, so Grace browses and buys the tee without ever leaving it.

Behind the experience

For The Customer

Shopping happens inside the member profile — no redirect to a separate store.

For The Venue

Integrates with the ecommerce and POS services you already use — Shopify, Square, Tyro, Eventbrite and Humanitix.

Your catalogue sells through the relationship you own, with orders synced back.

Grace with friends outside The Palace Rooms as her upgrade arrives
PThe Palace Rooms · nowSurprise, Grace! You’ve been upgraded to the balcony for Saturday. Early entry, side door at 7pm.

Before doors, Grace gets a surprise: as a member who bought the tee and comes to every show, she’s been upgraded to the balcony with early entry.

Behind the experience

For The Customer

Members are recognised and rewarded — upgrades land straight on their phone.

For The Venue

Because every sale is attributed to a member, you know who your best fans are — and can surprise them.

Upgrade your most loyal members and turn a ticket into a moment they talk about.

Grace cheering from the balcony

The venue doesn’t see an order number. It sees Grace — regular gig-goer and merch collector.

Behind the experience

For The Customer

A receipt lands on their phone. The relationship carries on after the sale.

For The Venue

Lifetime value builds with every purchase.

A sale that lands in the profile — not one that ends at the receipt.