Inbox
Every conversation.
One inbox.
Inbox brings brand messages, group chats and member-to-member conversations into the member profile. Talk to your members directly, and give them a place to talk to each other — without handing the relationship to a messaging app.
Three ways to talk.
Broadcast to everyone, open a discussion, or let members message each other directly.
Announcement groups
Only the brand sends. Members see every message and react.
Discussion groups
Members join the chat — reading and sending messages alongside the brand.
Direct messages
Members find each other in the directory or by name and send a message request. Once accepted, the conversation starts.
Stop handing your conversations to someone else’s app.
Messaging apps — rented reach
Their app, their rules
- Your community chats on someone else’s app
- No link between a conversation and a customer
- Spam and scams you can’t control
- No tools to answer members at scale
With Inbox — owned
Your inbox, your members
- Every conversation lives in the member profile
- Every message tied to a member
- Your house rules, limits and blocked words
- Routing, response targets, away and saved replies
Conversations you own.
Interactive demo
The inbox, in handPortrait 3:4How it works.
- i
Set the rules
Turn member-to-member messaging on or off, choose who can be messaged, require a request on first contact and decide whether links are allowed in groups. Add house rules and your brand appearance.
- ii
Set up your brand inbox
Route messages to staff, set a target response time, and add away replies and saved replies.
- iii
Start the conversation
Create announcement and discussion groups, see every incoming message and reply to members.
- iv
Keep it safe
Limit spam messages and links, control email frequency, block words and phrases, and act on every member report.
What members can do.
Hear from the brand
See announcements and react, right inside their profile.
Join the discussion
Read and send messages in discussion groups.
Message each other
Send and accept message requests, then chat one to one.
With Rewards
Points in every chat.
Turn on Rewards and showing up in the inbox pays off.
Earn from the brand
Set points for actions like joining a group or taking part each day.
Gift to each other
Members gift points by reacting to messages, and receive points from others.
Start building customer
relationships you own.
First 500 members free. No credit card. No lock-in.
