Privacy
Policy.

SWiiFT Studio is a technology platform owned and operated by Pixel Boss Pty Ltd.

Our Platform enables organisations to create, manage and deliver digital engagement experiences, including customer communications, digital wallets, memberships, loyalty programs, events, marketing campaigns, analytics, automation and related technology services.

This Privacy Policy applies to:

• visitors to our websites
• individuals who create an account
• users of our Platform
• customers of businesses using the Platform
• prospective customers
• business contacts
• suppliers
• contractors
• employees and employment applicants (where applicable)
• any other individual whose Personal Information is collected by us

Depending on how you interact with the Platform, we may collect:

Identity Information

• name
• date of birth (where required)
• gender (optional)
• profile photographs
• organisation
• job title

Contact Information

• email address
• telephone number
• postal address
• billing address

Account Information

• usernames
• passwords (encrypted)
• authentication information
• account preferences

Transaction Information

• purchases
• subscriptions
• invoices
• payment status

Payment card information is generally processed by secure third-party payment providers and is not stored by SWiiFT Studio unless specifically stated.

Device Information

• IP address
• browser type
• operating system
• device identifiers
• language
• time zone
• device model

Platform Usage Information

• login history
• pages visited
• clicks
• navigation
• engagement
• campaign interactions
• digital wallet activity
• notifications opened
• QR code scans
• NFC interactions
• API activity

Location Information

Where permission is granted, we may collect approximate or precise location information to enable Platform functionality.

Communications

We collect communications you send to us, including:

• emails
• enquiries
• customer support requests
• survey responses
• feedback

Artificial Intelligence Interactions

Where AI-powered functionality is available, we may collect prompts, responses and interaction history for service improvement, security, troubleshooting and product development.

We collect Personal Information:

• directly from you
• when you register
• when you use the Platform
• through digital wallet interactions
• from cookies and analytics technologies
• from Business Customers using our Platform
• from integrated third-party services
• through APIs
• during customer support interactions
• when you attend events
• where otherwise authorised or required by law

We collect Personal Information to:

• provide the Platform
• authenticate users
• create digital wallets
• manage memberships
• administer loyalty programs
• process transactions
• provide customer support
• communicate with users
• personalise experiences
• improve our products
• develop new services
• analyse Platform performance
• detect fraud
• manage security
• comply with legal obligations
• enforce our Terms and Conditions
• operate our business

SWiiFT Studio provides technology infrastructure to Business Customers.

Business Customers remain independently responsible for determining the Personal Information they collect through the Platform and for complying with their own privacy obligations.

Where SWiiFT Studio processes Personal Information on behalf of a Business Customer, we generally do so as a technology service provider in accordance with our contractual arrangements.

Business Customers are responsible for:

• obtaining required consents
• providing privacy notices
• complying with applicable privacy legislation
• determining the lawful basis for processing Personal Information

We use cookies and similar technologies to:

• operate the Platform
• remember preferences
• improve functionality
• analyse performance
• understand usage patterns
• deliver relevant communications
• maintain security

You may disable cookies through your browser settings, although some functionality may no longer operate correctly. See our Cookie Policy for further detail.

We may send marketing communications where permitted by law.

You may unsubscribe at any time using the unsubscribe link contained within our communications or by contacting us directly.

Operational communications relating to your Account or the Platform may continue to be sent where necessary.

Where AI features are available, information submitted to AI functionality may be processed to:

• generate responses
• improve user experiences
• maintain security
• detect misuse
• troubleshoot issues
• improve Platform functionality

Users should avoid submitting confidential or sensitive information to AI services unless specifically authorised to do so.

We may disclose Personal Information to:

• cloud hosting providers
• payment providers
• technology vendors
• analytics providers
• messaging providers
• customer support providers
• professional advisers
• auditors
• insurers
• regulators
• government agencies
• law enforcement authorities
• our related entities
• contractors
• service providers assisting us in operating the Platform

We do not sell Personal Information.

Our service providers may operate in Australia or overseas.

Accordingly, Personal Information may be transferred to and processed in countries outside Australia.

Where we disclose Personal Information internationally, we take reasonable steps to ensure appropriate safeguards are in place and that recipients handle Personal Information in accordance with applicable privacy laws.

Where mandatory local privacy laws apply, those laws will continue to apply to the extent required.

We implement reasonable administrative, technical and organisational safeguards designed to protect Personal Information from:

• misuse
• interference
• loss
• unauthorised access
• unauthorised modification
• unauthorised disclosure

No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain Personal Information only for as long as reasonably necessary to:

• provide the Platform
• comply with legal obligations
• resolve disputes
• enforce our agreements
• maintain business records
• support legitimate business operations

When information is no longer required, it will be securely deleted, anonymised or de-identified where reasonably practicable.

Subject to applicable law, you may request access to, or correction of, your Personal Information.

Requests should be submitted using the contact details below.

We may require verification of identity before processing requests.

If you believe we have breached applicable privacy legislation, you may contact us using the details below.

We will investigate complaints and respond within a reasonable period.

If you remain dissatisfied, you may contact the Office of the Australian Information Commissioner (OAIC) or another relevant privacy regulator where applicable.

The Platform is not intended for children unless expressly authorised as part of a service.

Where required by law, parental or guardian consent must be obtained before collecting Personal Information relating to minors.

The Platform may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of those third-party services.

Users should review the privacy policies of those providers independently.

We may amend this Privacy Policy from time to time.

The latest version will be published on the Platform together with the effective date.

Your continued use of the Platform after any changes become effective constitutes acceptance of the updated Privacy Policy.